Quality Care in the Heart of Hertfordshire
Proudly Welcoming residents from Hertfordshire and Essex
Letter received from Chief Executive - RBS - Alison Rose - 08/10/20
"I wanted to contact you and your team personally to say how impressed I am at the brilliant job you are doing at Falcon House and all the hard-work and
dedication you put into caring for your residents and keeping them safe over this incredibly challenging period. We are proud to be partnered with such a purposeful organisation".
"Thank you for the amazing work you are all doing during these very difficult times. My Mum will soon need to move into a care home and seeing how those in your profession put your residents first, has removed any fears we had about handing Mum's care to others". Mr & Mrs R & P H.
“It is certainly a huge help knowing Dad is in such a safe caring environment” - AP - Daughter of Resident TP.
“We really do appreciate the sacrifices that the carers and all the staff are making to look after and protect all your residents. You make Falcon House, in the real sense of the word, a home and we are so fortunate that Dad is able to live there, safe in the knowledge that he will be cared for and well looked after”. - AC son of Resident WAC.
“Please can you pass on our sincere thanks to all the staff who have worked so hard looking after our loved ones during this difficult time”. - JW - Daughter of Resident SJP.
“The commitment shown by the staff is exemplary - we can’t thank everyone enough for this and please do let your team know how much we appreciate it” – AY Daughter of Resident DR.
“It gives me a great deal of comfort knowing Mum couldn’t be in lovelier hands. You are all simply wonderful at Falcon House, truly Angels. That is a tremendous commitment of the staff of which I am and I’m sure the rest of the residents families are extremely grateful”. WE – Daughter of Resident SA.
“I think the steps being taken at Falcon House to protect our family members are the best reassurance we can hope for. The grim reading in the press is a million miles away from the measures that you have put into place at Falcon House to stem the ingress of this lethal virus and it is due to the diligence at Falcon House of all the staff from top to bottom that we are in the position that we are – virus free. Please pass on our heartfelt thanks to all the staff who have been working so hard to support the mental well-being of our family members and also the sacrifices that those particular staff members are making by moving into residence. We will never forget that they all have families too. By taking the early decision to limit visitors and then the total ban has proved to be a life saver literally”. - JB Daughter of Resident WAC
“Thanks also for the fantastic care and dedication from the staff during these difficult times. Please pass on our sincere thanks and appreciation”. - NS Son of Resident DS.
“You are all doing an excellent job and way beyond. Thank you to everyone for the many sacrifices you are making in order to keep the home virus-free“. - EG Daughter of Resident GC.
“Thank you for your continued dedication and for all the personal sacrifices undoubtedly being made by you all. It is very reassuring to know that while we sit it out, feeling pretty useless and sad that we cannot visit, Mum is receiving the best care possible”. - JM Daughter of Resident DB.
“The staff dedication is most appreciated and I thank you all for keeping my Mum and the rest of the residents safe and well at this extraordinarily difficult time. Particular thanks to the staff who will be living in over the next few weeks - this is going over and above their commitment to care and I am sure that I can echo the sentiments of all the family and friends saying that we are eternally grateful”. AB – Daughter of Resident JH.
“Please pass on our thanks and admiration for all that everyone on the staff are doing to keep everyone safe and the measures that you are all taking to manage this dire situation”. - JS – Niece of Resident JC.
"Praise for ALL that you do at Falcon House is echoed by many of us. I just don't know how we'd manage otherwise". - Mrs D W - Relative of Resident CN
Thank You Messages
“Superb place. My mum is very well looked after. The staff and management go above and beyond to make everyone feel very welcome and at home. My mum is so happy here at Falcon House which makes me happy.”
“Very Happy Living Here”
“Everyone very pleasant and helpful. All staff very capable and efficient. Cleanliness first class, food excellent. Mum very happy living here.” Review submitted on 19 June 2018 from a Website Submission by Annie C (Daughter of Resident). Relates to June 2018.
“Very Efficient, Caring, and Encouraging”
“My father needed two weeks respite and was warmly welcomed by the team, who cared for him in a very efficient, caring, and encouraging way during his stay. The two weeks respite enabled him to return to his home with a care package in place. During his two week stay, the staff encouraged him to walk with a frame, feed himself and generally improve his physical condition.”
“Warm, Friendly, and Very Welcoming”
“Over the past couple of years, both my mother and father were residents of Falcon House where they were both treated with not only excellent care from the carers but all staff. The home is warm, friendly, and very welcoming not only for residents but visitors too. Both of my parents were treated with dignity and respect right up until the time that they passed away. I would highly recommend this home to anyone looking for a home for their loved ones. I still happily come to the home to visit and chat to some of the residents that were there at the time of my parents.”
Thank You Messages
Mrs L A - Daughter of Resident - 24/06/20
"A huge thank you for the excellent care, kindness and consideration; my Mum came to consider many of you to be real friends. The Covid-19 situation must have made life difficult yet introducing Mum to Skype kept us both going during Lockdown. Mum especially liked the VE Day celebrations, the wonderful food and the conversations with care and other staff alike. I valued all of your help and support at such a crucial time and honestly don't what what I would have done without your compassion and common sense. You treated Mum with dignity and respect and we really felt Mum was in the best place, receiving the best possible care from you all".
"Thank you to all the staff for my continued wonderful care". - Current Resident, Mrs S
"Heartfelt thanks for the support and care the staff provide to our dad, it means so very much". - The B Family
"Thank you for all your care, help and compassion you gave during the last 18 months of my Dad's life; you made him feel safe and cared for at a time when he needed it".
- Wendy, Mark & Family
"Thank you for everything you have done over the years for our mother; she clearly liked you all. We as a family felt confident she had the best possible care and we all enjoyed the banter we shared whenever we came to visit and we'll miss you all".
- Kim & Family
"Thank you all so much for all that you did for Mum during her time at Falcon House; I know that she really enjoyed the banter, and seeing your smiling faces really uplifted her. Each one of you was so caring and thoughtful towards her and you each brought your own unique personalities into her life and enriched it".
- Chris, Gary, Julie, Hollie & Jennie
"To all at Falcon House, we can't say thank you enough for looking after Mum for the past 2 years, She was very happy and enjoyed the food, company and mini bus outings".
- Claire & Ray
The J Family
We moved our mother to Falcon House because of several recommendations when our mum spent the last two years of her life. The recommendations did not do you justice as we watched every single member of your team, always smiling and cheerful, never passing a resident without some sort of interaction. Nothing was every too much trouble. This care became more apparent during our mother's last months when virtually bed-ridden she was never allowed to feel neglected or lonely, with no opportunity missed to bring her back to "the community" being seized upon. The level of care and support over her final weeks enabled her to come to such a peaceful and relaxed end and it was due to this care that has enabled us as a family to accept her passing without any regrets or recriminations. We only have lovely memories. Thank you so very much for making this possible.
"I don't know where to start, I really don't. I just want to thank you for everything you have done for me. We have laughed and cried together at a time when I was at a very low ebb in my life. Bless you all".
Former Resident, M
"Our family would like to say a big thank you to you all for the marvellous contribution you made towards Mum's 90th birthday celebration. It was much appreciated by us all".
The T Family
"Just to say a big thank you"
"Thank you all so much for all your care and support for mum in her last days. She always talked about you in glowing terms, your support for the family has also been greatly appreciated. It is hugely comforting to be able to reflect on the end part of Mum's life knowing that she was cared for by such a good team who helped us make solid decisions with her interests always at heart".
Mr D M
"Mum's 100th Birthday"
"I would like to say a huge thank you to all the staff at Falcon House for making my mum's special birthday perfect; I think she was a little overwhelmed by all the attention, but loved every moment. Among the guests were family members she hadn't seen for years and for her to be able to entertain them in such relaxed and happy surroundings with a beautiful tea was amazing". JB & Family
Please extend a massive thank you to all your staff, in particular those who directly assist my mother; their professionalism and care was outstanding. Mrs J M.
"Thank you all so much for all your care and support for mum in her last days. She always talked about you in glowing terms, your support for the family has also been greatly appreciated. It is hugely comforting to be able to reflect on the end part of Mum's life knowing that she was cared for by such a good team who helped us make solid decisions with her interests always at heart" - Mr D
"To all at Falcon House who made such a huge effort on Sunday for all the volunteers and guests; a big thank you. Everyone who attended your hosted event had a wonderful time; delicious food, great entertainment and many laughs" - SH from Re-Engage