Quality Care in the Heart of Hertfordshire

Testimonials for Falcon House

Proudly Welcoming residents from Hertfordshire and Essex

Thank You Messages

A, B, J, R + P - Family of a resident - Jan 24

"Thank you so much for making our Mum's end of life so comfortable. You are all absolutely amazing people doing an unbelivable job. Thank you for making such a difference - the care and support you offered us all is appreciated more than you can imagine. We feel incredibly lucky to have got a room for mum here. We didn't expect it to be for such a short time, but we really appreciate the kindness and care you generously showed her (and us!) in her last weeks. We are all so grateful to you all. Thank you so much."

J & Family - Family of a resident - Dec 23

"Just a note to say many thanks to All( and I mean all - carers, cleaners, handyman & all) staff at Falcon House for your friendly, cheerful and patient care and attention to my Mum V. over the past 18 months. All best wishes to you all"

Family of a resident - Dec 23

"Thank you for all your wonderful care you give A. all through the year. I know she'd very much appreciate it, as we do. We can't thank you enough for all the care + kindness you have given A. this past 2 years. We couldn't of coped without you all. Your all just wonderful - I hope there's a space for N. and I when we need it!"

Mrs & Mr F. - Family of  a resident - Dec 23 

"We couldn't thank you enough for the care & support you gave to L. when she stayed at Falcon House for nearly 3 months. We really appreciate all you all did for her & we know she did too x Many many thanks"

Family of Resident - Dec 23

"All Dad's family want to express our sincere thanks & gratitude for all you did for Dad during his stay at Falcon House. We also want to thank you for your kidnsess to us during the last few days. We were all lost & upset but it was very comforting to have your support at such difficult time. Thank you also for the respect you showed Dad both before & after he passed. We will always be grateful to you. Thank you to every single staff member."

Mr P. - son of a residents - 24.01.23

"Thank you again for all your help and support to both my parents I feel very humbled that they are being looked after by you all constantly around  the clock and am eternally grateful. I would have no hesitation in recommending Falcon  House Care Home as I visited a number of homes in area prior to my fathers residency which were not suitable."

Mrs J. & Mrs P. - Resident and her daughter - Dec 22

"A huge thank you to all the lovely people who cooked, served and cleaned up the delicious meal on Sunday. It was a lovely afternoon and the food was fantastic! The effort you all made to ensure that everything went smoothly was very much appreciated."

Mr W. - Son of Resident Dec 22

"... a Big Thankyou from my Heart for the love and attention you give to my Father each day [...] Once Again a BiG Thankyou for everything"

Mrs E. - Friend of Resident - 19.12.22

"Thank you so much for the happy Christmas Party so enjoyed on Sunday. It was certainly an ocassion I feel so privileged to have shared with B. All your preparations were so thoughtful and the lunch was 'yummy delicious'. The entertainment recalled happy youthful days! I appreciate all the extra hard work that you gave to make this party such a success & thank you for the day to day care you all give all the time."

Mrs A. & Mr S.  - Relatives of Resident - 18.12.22

"A huge thank you for such a delicious and enjoyable Christmas Party, you worked so hard to make it the success it was, extremely kind of you and very much appreciated. It means so much to us knowing that Mum is cared for by such an amazing and lovely team."

Mrs A. and Mr J. - Relatives of Resident - November 2022

"You are an inspiration to what good care looks like for providing a home and care for the elderly. My mother C. was so well cared for by you all and your kindness and support throughout the years, and in particular the last week or so of Mum's life, has been amazing. Thank you from the bottom of our hearts."

Mr E. - Husband of Resident - 21.08.22

"I should like to thank you and all the staff at Falcon House most extraordinary for the excellent care you all gave B. in her stay with you. It cannot have been an easy task especially as her condition continued to deteriorate. But you all rose to the challenge magnificently - and I cannot thank you all enough. With best wishes to you all"

Mrs S. - Daughter of Resident - August 22


"It meant so much to us as a family that B. was so well cared for in her final months. Thank you so much"

Ms S - volunteer - August 22


"There are no words to say how much I appreciate you and everything you have done for me and I really hope you would allow me to volunteer at Falcon with all the amazing staff and residents. THANK YOU"

Mrs G.P - Daughter of Resident

"Thank you so much for coming to rescue us!"  (car broke down)

Mrs C - Daughter of Residents - July 22


"I wanted to say how much I appreciate your kindness and support that you gave me regarding Mum's situation.[...] Thank you for supporting me in getting the help that Mum needed and for being so understanding. "

Miss E.J - 09.06.22

"Thank you for the warm welcome and kind care I received during my recent respite stay.  I particularly enjoyed the delicious regular meals, kind and helpful staff who always wore a warm smile making me feel safe in their care.  I enjoyed meeting the other residents and participating in your social events and only wish my stay could have been longer.  I will see you soon."

Mr & Mrs C.A - 19.11.21

"Thank you so very much for looking after our dear friend.  It was a pleasure to see him always so happy."

Ms C.L - 05.10.21

"To all at Falcon House to thank you so much for all the care and kindness you gave to my uncle and it was such a comfort to know that he was being looked after by such caring and considerate people.  He said living here, was the best thing he had done."

Ms S - volunteer - August 22


"There are no words to say how much I appreciate you and everything you have done for me and I really hope you would allow me to volunteer at Falcon with all the amazing staff and residents. THANK YOU"

The N. Family - Daughter of Resident - 17.02.21

"We cannot thank you enough for all that you did for Mum and words are inadequate to express our gratitude."

Mrs J.B - Daughter of Resident  - 15.01.21

"Words cannot express how very grateful I am to you all for the wonderful care you gave to mum during her 2.5 years with you.  You handed us a lifeline as her condition improved as she thrived way beyond all expectations.  She had a good appetite and always complemented the meals your chefs prepared together with the companionship she found.  It was a great comfort to us as a family to know that during this difficult time, mum wasn't alone but happy and well care for by you all."

Current Resident, Mrs S.

"Thank you to all the staff for my continued wonderful care."

The B. Family

"Heartfelt thanks for the support and care the staff provide to our dad, it means so very much."

Wendy, Mark & Family

"Thank you for all your care, help and compassion you gave during the last 18 months of my Dad's life; you made him feel safe and cared for at a time when he needed it."

Kim & Family

"Thank you for everything you have done over the years for our mother; she clearly liked you all.  We as a family felt confident she had the best possible care and we all enjoyed the banter we shared whenever we came to visit and we'll miss you all."

Chris, Gary, Julie, Hollie & Jennie

"Thank you all so much for all that you did for Mum during her time at Falcon House; I know that she really enjoyed the banter, and seeing your smiling faces really uplifted her.  Each one of you was so caring and thoughtful towards her and you each brought your own unique personalities into her life and enriched it."

Claire & Ray

"To all at Falcon House, we can't say thank you enough for looking after Mum for the past 2 years,  She was very happy and enjoyed the food, company and mini bus outings."

The J. Family

"We moved our mother to Falcon House because of several recommendations when our mum spent the last two years of her life.  The recommendations did not do you justice as we watched every single member of your team, always smiling and cheerful, never passing a resident without some sort of interaction.  Nothing was every too much trouble.  This care became more apparent during our mother's last months when virtually bed-ridden she was never allowed to feel neglected or lonely, with no opportunity missed to bring her back to "the community" being seized upon.  The level of care and support over her final weeks enabled her to come to such a peaceful and relaxed end and it was due to this care that has enabled us as a family to accept her passing without any regrets or recriminations.  We only have lovely memories.  Thank you so very much for making this possible."

Former  Resident, M.

"I don't know where to start, I really don't.  I just want to thank you for everything you have done for me.  We have laughed and cried together at a time when I was at a very low ebb in my life.  Bless you all."

The T. Family

"Our family would like to say a big thank you to you all for the marvellous contribution you made towards Mum's 90th birthday celebration.   It was much appreciated by us all."

Mr D.M

"Thank you all so much for all your care and support for mum in her last days.  She always talked about you in glowing terms, your support for the family has also been greatly appreciated.  It is hugely comforting to be able to reflect on the end part of Mum's life knowing that she was cared for by such a good team who helped us make solid decisions with her interests always at heart."

J.B & Family

"I would like to say a huge thank you to all the staff at Falcon House for making my mum's special birthday perfect; I think she was a little overwhelmed by all the attention, but loved every moment.  Among the guests were family members she hadn't seen for years and for her to be able to entertain them in such relaxed and happy surroundings with a beautiful tea was amazing."

Mrs J.M

"Please extend a massive thank you to all your staff, in particular those who directly assist my mother; their professionalism and care was outstanding."

Mr D.

"Thank you all so much for all your care and support for mum in her last days. She always talked about you in glowing terms, your support for the family has also been greatly appreciated. It is hugely comforting to be able to reflect on the end part of Mum's life knowing that she was cared for by such a good team who helped us make solid decisions with her interests always at heart."

S.H from Re-Engage 

"To all at Falcon House who made such a huge effort on Sunday for all the volunteers and guests; a big thank you.  Everyone who attended your hosted event had a wonderful time; delicious food, great entertainment and many laughs."

Letter received from Chief Executive - RBS - Alison Rose - 08.10.20

"I wanted to contact you and your team personally to say how impressed I am at the brilliant job you are doing at Falcon House and all the hard-work and

dedication you put into caring for your residents and keeping them safe over this incredibly challenging period. We are proud to be partnered with such a purposeful organisation".


Mr & Mrs R & P H

"Thank you for the amazing work you are all doing during these very difficult times.  My Mum will soon need to move into a care home and seeing how those in your profession put your residents first, has removed any fears we had about handing Mum's care to others".  


AP - Daughter of Resident TP.

“It is certainly a huge help knowing Dad is in such a safe caring environment”

AC - Son of Resident WAC
“We really do appreciate the sacrifices that the carers and all the staff are making to look after and protect all your residents. You make Falcon House, in the real sense of the word, a home and we are so fortunate that Dad is able to live there, safe in the knowledge that he will be cared for and well looked after”. 

JW - Daughter of Resident SJP
“Please can you pass on our sincere thanks to all the staff who have worked so hard looking after our loved ones during this difficult time”.

AY - Daughter of Resident DR
“The commitment shown by the staff is exemplary - we can’t thank everyone enough for this and please do let your team know how much we appreciate it”

WE – Daughter of Resident SA
“To the heroes of Falcon House.  Thank you for al you are doing to keep everyone safe.  We cannot thank you enough”. 

NS - Son of Resident DS
“Thanks also for the fantastic care and dedication from the staff during these difficult times. Please pass on our sincere thanks and appreciation”.

EG - Daughter of Resident GC
“You are all doing an excellent job and way beyond. Thank you to everyone for the many sacrifices you are making in order to keep the home virus-free“.

JM - Daughter of Resident DB
“Thank you for your continued dedication and for all the personal sacrifices undoubtedly being made by you all. It is very reassuring to know that while we sit it out, feeling pretty useless and sad that we cannot visit, Mum is receiving the best care possible”.

“Above and Beyond”

“Above and Beyond”

“Superb place. My mum is very well looked after. The staff and management go above and beyond to make everyone feel very welcome and at home. My mum is so happy here at Falcon House which makes me happy.”

Wendy E (Daughter of Resident) - 05/07/2018

“Very Happy Living Here”

“Very Happy Living Here”

“Everyone very pleasant and helpful. All staff very capable and efficient. Cleanliness first class, food excellent. Mum very happy living here.” Review submitted on 19 June 2018 from a Website Submission by Annie C (Daughter of Resident). Relates to June 2018.

Alex M (Son of Resident) - 01/06/2018

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“Very Efficient, Caring, and Encouraging”

“Very Efficient, Caring, and Encouraging”

“My father needed two weeks respite and was warmly welcomed by the team, who cared for him in a very efficient, caring, and encouraging way during his stay. The two weeks respite enabled him to return to his home with a care package in place. During his two week stay, the staff encouraged him to walk with a frame, feed himself and generally improve his physical condition.”

Annie C (Daughter of Resident) - 02/06/2018

“Warm, Friendly, and Very Welcoming”

“Warm, Friendly, and Very Welcoming”

“Over the past couple of years, both my mother and father were residents of Falcon House where they were both treated with not only excellent care from the carers but all staff. The home is warm, friendly, and very welcoming not only for residents but visitors too. Both of my parents were treated with dignity and respect right up until the time that they passed away. I would highly recommend this home to anyone looking for a home for their loved ones. I still happily come to the home to visit and chat to some of the residents that were there at the time of my parents.”

Julia S (Daughter of Resident) - 01/05/2017